Car Rental Guide
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4.6 / 5
Are the cars non smoking or I can choose option for smokers?
All our cars are non-smoking and there is no possibility to choose a car where you can smoke in. Why? This rule is mainly settled up due to your safety and comfort. In many countries it is forbidden to smoke when driving and if the local police stop you can get a high fine. Hot ash from the cigarette can destroy the car seat or other parts of the car when falls on the upholstering. It also leaves a very unpleasant smell which is very difficult to remove and therefore forbidden. Other customers can refuse to take a car like this.
Where I am supposed to pick up my rental car?
When you make a reservation on our website, you will have to choose the location where you wish to pick up your car. To find your location it is enough to type the three first letters of it. Then you will see all our offices available in the particular location. As soon as you choose the place of car pick up you can click at selected car picture in order to check the exact address of the local office. When your reservation is confirmed by the local agency we sent the rental confirmation voucher to your e-mail address. On the voucher, you will find all necessary information regarding your pick up a location. Like the exact address and telephone number. In case that you cannot find the local rental car office on arrival, please call the number provided on the voucher.
How long it takes to unblock the deposit?
There is a security deposit blocked on your credit card meanwhile the rental. It will be unblocked on the safe return of the car. In case of any damages caused during your car rental period, a certain amount can be discounted from your deposit. The amount of blocked security deposit may last up to 20 working days to appear back on your credit card. This process totally depends on the banks involved. If 20 days passed and you still not see the security deposit amount at your account we recommend contacting car rental agency direct.
Why do you need my flight number?
When you make your reservation, we will always ask to provide the flight number. It is important for the local rental car supplier, so they can know when you will arrive. If they see that your flight is delayed they will normally keep the car until your arrival. It is also very important to leave the flight number on the reservation if you have an option MEET AND GREAT. What's that mean it means that rental car representative will wait for you in the arrival hall holding a poster with your name in order to lead you to the car. Your flight number most likely contains two letters and 4 numbers. If you are not coming in by flight, you can enter 0000 to be able to make the reservation online.
How do I pay for my booking in Birmingham?
The amount to be paid online can be different. Some of the rental car agencies require a full prepayment. Other agencies will ask you to prepay a certain amount of money before arrival and the rest needs to be paid on arrival at the local office. You will be asked to pay the deposit online and the amount will be indicated on our website. The outstanding balance will be covered on arrival when you come to pick up the car. When you choose your car you will be instructed on our website on how to pay for your rental. For the online payment, you can use any card, even with a different name.
[EST] Mon - Fri: 03:00 - 16:00 Sat - Sun : 03:00 - 11:00
[GMT] Mon - Fri: 08:00 - 16:00 Sat - Sun : 08:00 - 16:00
It was a great rental experience thanx! The guys at Dollar was exceptionally friendly and gave me a super nice car, really more than I expected! Please be so kind as to indicate on the confirmation letter where these various car rental companies stop with their Shuttles at LHR Airport Terminals. It’s always a mission to find the Numbers of the BusStops relating to the company. If it’s the HotelHoppa bus, please indicate accordingly as his bus takes longer and costs £5 (cash only!!)